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Survey Templates B2B Surveys 50 Transportation Survey Questions + Sample Questionnaire Template

50 Transportation Survey Questions + Sample Questionnaire Template

Transportation survey questions and a sample questionnaire template helps to evaluate customer satisfaction with public and private transportation services for travel. This sample survey evaluates the level of satisfaction with regards to transportation time consistency, e-commerce, and online availability, equipment, solutions, service, and support.

Use this template as it is or customize it as per your needs. You can add new questions, update existing ones or change options.


 
Transportation Service

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know / Not Applicable
Schedule or Transit times
(whichever applies to you)
Adherence to schedule or
Consistency of transit times
(whichever applies to you)
Local switching or hub/terminal service
Corrective action was taken when a service failure occurred
 
Equipment


 

Complete this section IF YOU USE EQUIPMENT SUPPLIED BY (COMPANY).

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know / Not Applicable
Equipment ordering process
Availability of desired equipment
Availability of information on the status of ordered equipment
Reliable delivery of empty equipment
Equipment cleanliness and physical/mechanical condition
Corrective action taken if equipment did not meet your needs
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/ Not Applicable
Marketing representative understands your business
Marketing representative understands your transportation needs
Marketing representative effectively coordinates resources to fulfill your transportation needs
Marketing provides competitive products and services
Timeliness and adequacy of marketing representatives responses to your requests
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
Please name your marketing representative
If you don't know, type N/A.
Customer Solutions

(COMPANY) Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.

How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Effectiveness of Customer Solutions representatives in resolving problems
Accuracy of information provided by Customer Solutions representatives
Customer Solutions representatives exhibit knowledge of my business
Proactive notification of service interruptions/exceptions by your Customer Solutions representatives
Customer Solutions regularly advise you on the latest web technology tools available
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
Service Support



 

(COMPANY) Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc., and is reached by calling 800-555-5555.



 

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Effectiveness of Service Support in resolving problems
Accuracy of Information provided by Service Support representatives
Speed of Service Support representatives in resolving problems
Courtesy and professionalism of Service Support representatives
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
Billing


 

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Accuracy of freight bills
Accuracy of extra service/accessorial bills
Corrective action taken if a billing error occurs
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
Freight Loss and Damage



 

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Effectiveness of freight loss and damage prevention services
Timely resolution of freight loss and damage claims
Accessibility and responsiveness of freight loss and damage prevention team
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
ECommerce

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Information about (COMPANY) website and web-based tools
Usefulness of web-based tools provided by (COMPANY)
Ease of use of web-based tools provided by (COMPANY)
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
Overall
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Overall, how satisfied have you been with (COMPANY)?
How satisfied are you with (COMPANY) performance regarding:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Know/Not Applicable
Communication regarding issues of concern to customers
Value for your transportation dollar
Innovation and creativity/anticipating future needs
Connectivity with other carriers
Compared to other rail and intermodal transportation providers, how would you rate (COMPANY)?
I would prefer to use (COMPANY)
(COMPANY) is slightly better than other carriers
(COMPANY) performance is about the same as other carriers performance
(COMPANY) is slightly worse than other carriers
I would prefer to use another carrier if / when possible
 
Please list the three most important areas when dealing with a transportation carrier.
As stated in the introduction of this survey, your (COMPANY) Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.
Do you want to be called to discuss an issue related to the topics in this survey?
 
Your Name
Title
Company Name
Phone Number
 
 
 
 
Do you receive (COMPANY) bills?
















 
 
 
 
Have you used (COMPANY) website?
Have you experienced freight loss and/or damage on (COMPANY) in the past 12 months?












 
Click on the Submit button to complete this survey. Thank you for your assistance.

Top 3 reasons to use this transportation survey template

1. Evaluate customer satisfaction with transportation services: This survey questionnaire helps to evaluate the customer satisfaction level about public and private transportation services. It also evaluates the consistency of transit times and local switching.

2. Collect feedback on the equipment supplied by the transportation company: This survey template helps to collect feedback on the equipment delivery process, equipment cleanliness, availability, and corrective action taken if the equipment did not meet customer expectations.

3. Evaluate customer satisfaction with marketing representative: The above template helps to evaluate marketing representatives for various parameters:

(a) Understand your transportation needs.
(b) Does the marketing representative provides a competitive product or services.
(c) Understand your business needs.
(d) Timelines and adequacy